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Need Help? Start with Our FAQ

If you have questions about our knives, your order, shipping, returns, or anything else, our FAQ is a great place to start. We’ve covered the most common topics to help you find answers quickly without waiting for a response from our support team. If you still need assistance, we’re always here to help.

These knives are 100% real. LootKnife knives are real life replicas of Counter-Strike 2 game knives. The knives are all real knives with steel blades. All knives we offer are for collection or display only.

We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout. Payment methods may vary depending on your location and device. All transactions are processed securely through Shopify’s trusted payment infrastructure to ensure a fast and safe checkout experience.

We receive new knives on a monthly basis, so if something you want is out of stock, chances are it will be available again in just a few weeks. You’re also free to send us an email to inquire about when we’ll have stock, and we’ll make sure to notify you when the knife you want becomes available again.

The knives are produced and sent out to you sharp when you place your order. However, for some models, you can choose to specify the type of knife you want when you want to order by ticking your choice in the box provided.

Note that the sharp knives are extremely sharp while on the other hand, the dull knives have harmless blades and are unable to cut.

Yes, however you will likely ruin the skin and damage the layer of anti-corrosion lacquer we spray on it, so we don’t recommend sharpening them.

Dull knives are made by taking the steel and putting a skin on it. However, if you want to sharpen the knife, you have to remove the skin from the edge for effective sharpening.

No, the display stands aren’t included. If you want a display stand, you can get one here.

We only ship to a selected EU countries only. You can check if your country is part of those that can be delivered to before placing your order.
Check the shipping list here.

Your knives may end up being checked by customs, but because delivery is made from an EU country to other EU countries, it is not usually the case. Therefore, your package will typically not being inspected or delayed by customs.

It’s required that the purchase of these knives is made by someone that’s of legal age. However, the legal age is determined by the country and it varies from one country to another.

There are some countries on the shipping list where the purchase of these knives by underage people is allowed but it will be under strict parental supervision. By agreeing to the terms and conditions while ordering, you confirm that the purchase is being made according to your country’s legal terms.

There’s a 14 days refund policy on any of the knives purchased. This means that if you are not contented with what was delivered to you before or after use, you have 14 days to return it and either get a refund or get a new knife.

You can get more information about the return policy here.

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